As part of an AWS managed services engagement, we are looking for an AWS L3 Expert to provide advanced technical support, drive operational excellence, and contribute to infrastructure evolution in their respective region. This role requires a strong expertise in AWS services, automation, and troubleshooting complex incidents while ensuring compliance with the technical standards defined by the central AWS team.Key Responsibilities：Operations & Incident Management (Run)1） Handle complex incidents and critical production issues, ensuring minimal service disruption.2） Conduct Root Cause Analysis (RCA) and implement corrective and preventive ****s.3） Continuously improve monitoring, ****ing, and troubleshooting processes.4） Collaborate with L1 and L2 teams to optimize the escalation process and incident resolution.Infrastructure Evolution & Automation1） Participate in architectural changes and optimizations within the defined AWS Landing Zone ****work.2） Implement Infrastructure as Code (IaC) solutions using Terraform and Ansible.3） Enhance CI/CD pipelines with GitLab CI/CD to streamline deployments.4） Ensure that all infrastructure modifications align with Hermès' security and compliance requirements.Standardization & Compliance1） Apply and enforce the AWS standards and best practices defined by the Technical Lead AWS.2） Ensure regional infrastructure compliance with security and governance policies.3） Contribute to the harmonization of AWS operations across different regions.Collaboration & Knowledge Sharing1） Work closely with the Technical Lead AWS to escalate and resolve major incidents.2） Engage with other AWS L3 Experts to share best practices and maintain consistency across regions.3） Provide technical guidance and mentoring to L1/L2 teams within the region.Continuous Improvement & Innovation1） Proactively suggest improvements to AWS environments, automation tools, and operational processes.2） Stay up to date with AWS innovations and assess their potential impact on current operations.Required Technical Skills1） Strong expertise in AWS services: Compute (EC2, Lambda), Storage (S3, EBS), Networking (VPC, Route 53), Security (IAM, KMS, Security Groups), and Databases (RDS, DynamoDB).2） Infrastructure as Code (IaC): Mastery of Terraform for provisioning and managing AWS infrastructure.3） Configuration Management: Proficiency in Ansible for automation and orchestration.4） CI/CD & DevOps: Experience with GitLab CI/CD for deployment automation.5） Incident & Problem Management: Expertise in diagnosing, troubleshooting, and resolving critical infrastructure issues.6） Security & Compliance Awareness: Good understanding of AWS best practices for security, networking, and governance.Certifications (Recommended)1） AWS Solution Architect Associate (highly recommended).2） AWS SysOps Administrator Associate (nice to have).3） AWS Specialty Certifications (Security, Networking) are a plus but not mandatory.Soft Skills & Language Requirements1）Problem-solving mindset with a proactive approach to improving operations.2） Strong communication skills to interact with internal teams and stakeholders.3） Ability to work in a global environment with distributed teams.4） Good client relationship management, ensuring high-quality support.5） Fluent in English (operational level required, fluent English is a plus).

凱捷是全球性的企業合作伙伴，利用技術的力量改造和管理企業業務。其宗旨是通過技術釋放人類能量，創造一個包容和可持續的未來。凱捷是一個負責任的多元化組織，在50余個國家擁有超過34萬名團隊成員。自1997年進入中國市場以來，始終以人才為核心，扎根并服務于中國市場，近10年來業務持續飛速增長。憑借其55年的悠久歷史和深厚的行業專業知識，在快速發展的云、數據、人工智能、互聯連接、軟件、數字工程和平臺的創新世界推動下，凱捷深受客戶信任，能夠滿足客戶從戰略、設計到運營的全方位業務需求。