職位描述
PRIMARY PURPOSE AND OVERALL IVE OF THE JOB:
Leading the team and manage the system to ensure all customer feedback are adequately addressed in compliance with regulatory regulations, ISO standards and Corporate policy.
MAIN ACCOUNTABILITIES:
1.Maintain and improve the system to ensure all customer feedback are adequately addressed in compliance with regulatory regulations, ISO standards and Corporate policy
2.To develop and maintain customer complaining system consistently generate and preserve data and report as required
3.Collect and handle customer compliant that cover all business units in Greater China via the corporate complaint handling system
4.Handle and respond to all daily customer enquiries in accordance with company requirements to ensure customer satisf
5.Analyze customer complaint and feedback to related department to improve the overall service level and report to Global
6.Following global instruction, coordinate the implementation of field timely
7.Regularly analyze the data trends and timely report to customer service department head depending on collecting data.
KNOWLEDGE, LANGUAGE AND EXPERIENCE:
1.Bachelor degree or above with major in Medical/Clinical Field, Science, Pharmacy, Biomedical Engineering
2.Equipped with the leadership and management skill, at least 3 years’ experience in multinational company responsible for customer complaint handling and customer satisf survey experience in medical device, biomedical or pharmaceutical industry preferred
3.Good command of English both written and oral
4.Good communication skills especially the skills of professional telephone manner
5.Experience on SAP and quality management is plus
企業(yè)介紹
生物梅里埃公司創(chuàng)建于1963年，公司依賴自身的科技研究和工業(yè)生產資源，始終致力于開發(fā)作為醫(yī)療和工業(yè)用途的體外診斷產品。 集團專門設計、開發(fā)、生產和推廣應用在臨床和工業(yè)的系統(tǒng)。生物梅里埃的診斷系統(tǒng)是由試劑、 儀器和軟件組成，主要是為傳染病、工業(yè)微生物控制、心血管病和腫瘤病等四個主要策略性領域來設計。
在2008年，公司銷售額為11億1千1百萬歐元，集團共有11個生產基地和9個研究中心，分布于歐洲、北美洲和南美洲。集團全球擁有38個辦事處，至2008年12月31日集團員工超過5,700人。
生物梅里埃公司產品有兩個應用領域 : 臨床和工業(yè)，臨床市場占總銷售額的85.5%，而工業(yè)市場占14.5%。工業(yè)的應用主要在食品、藥品和化妝品的微生物分析，增長非常迅速，生物梅里埃是全球體外診斷領域的第八大生產商。
生物梅里埃中國有限公司已經20年的發(fā)展，自動化微生物鑒定分析系統(tǒng)的用戶已達1400余家，自動微生物培養(yǎng)系統(tǒng)已達700余家，全自動細菌計數(shù)系統(tǒng)60余臺，手工產品用戶覆蓋全國的省市70%以上。同時公司擁有數(shù)十名微生物臨床及工業(yè)領域專業(yè)人員和工程技術人員，其中許多人員都來自檢驗一線，擁有豐富的檢驗經驗和儀器維修經驗。全面負責生物梅里埃公司產品的銷售，儀器的安裝、維護及保養(yǎng)，以及用戶的培訓及技術支持。
