Job Tile
IT Infrastructure Engineer
Location:
Pingdu City, Shangdong Province

Job Description:

1. Works as onsite engineer in client’s company, pick up calling from users, provide local support to them, handle the related issue, such as OS & software issue, network issue, laptop, desktop, printer & desk phone issue;
2. Handle the service request from users, such as: Enable account, Add/remove permission, install OS & software;
3. Cooperate with our offshore support team and China team, provide assistance in daily operation and project, help to maintain the IT device, such as switch, server, network and firewall.
4. Follow ITIL process strictly, record and handle all incidents/service requests in IT system, record troubleshooting process and action in it, escalate incident if necessary;
6. Document and manage asset, Compose user manual; Follow up other tasks arranged by the manager

Requirement:
1. Must have college degree or above in computer science;
2. 2 years working experience on Tech Support, be familiar with all kinds of client support, such as Windows/office/LAN((wins/dns/tcp)/printer/desktop/laptop；

3. Ability to read and write English, oral English is a plus;
4. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications; Ability to diagnose and rectify a wide range of computer hardware and software problems;
5. Certificate of MCSE, CCNA is a plus

受到創始人創業熱情的激發,具有預見潛在市場機會的超強能力，HCL已經成為技術領域的領跑者。1976年，在一個小車庫里孕育的遠見卓識，在三十年后蛻變成為一家市值50億美元的全球科技企業。今天，HCL的軟件服務部門-HCL科技有限公司已成為一家經營業務轉型、企業和客戶應用程序、基礎架構管理、業務流程外包和工程服務的領先供應商。HCL利用其遍布26個國家的全球交付模式，提供行業解決方案，如金融服務業、制造業、航空與國防業、電信、零售和快速消費品、生命科學和保健、媒體娛樂、旅游、運輸及物流、汽車、能源與公用事業等。
HCL在過去的四年間實現了3次的增長證明了一個事實：其可在全球范圍內實現業務改造的能力得益于其以客戶需求為核心的自我變革能力。這就是HCL擁有的全球公認、獨特的管理模式。《時代》雜志稱HCL為“創新的動力室，在那里員工可以發揮無盡的創造力”。HCL的核心價值和其首創的“員工優先”理念已經領導HCL在許多前沿領域取得成功和榮譽，并且作為哈佛、倫敦商學院、達頓商業出版和最近大衛湯姆遜的新書《邁向十億的藍圖-以指數增長的七要素》的研究案例。
目前，HCL的9萬名工作人員正緊鑼密鼓地與500多個具有遠見的客戶合作，幫助他們轉變運行模式并啟動變革來改變商業經營模式。