職位描述
Service Delivery Assistant
The SDA will be responsible for supporting SDM with administrative and coordinating tasks. You will take the responsibilities of coordinator role within NNIT delivery organisation to ensure high quality services.
Responsibility
1.Coordinator on development and maintenance of Operational Manual including changes, QMIT uploads etc.
2.Detail Documentation. Structuring and uploading to customer Portal site.
3.Internal Documentation. Structuring site.
4.Coordinator on monthly reporting to customer, drafting the monthly reporting
5.Facilitator of customer meetings
6.Coordinator of tasks and work orders
7.Internal followup
8.Project coordinator on various customer and internal task to support SDM
9.Assist SDM in maintenance of CRM and AX data
10.Assign time registration line to employees
11.Invoicing
12.Optimise the process and continual service improvement
13.Assist Service Delivery Management team in developing service management in general and misc. administrative tasks
Qualifications
Bachelor degree in computer science or business administration or relevant field.
Have knowledge and experience on IT operations (min. 2 years).
Must be able to:
14.Communicate fluently in English, orally and written
15.Interact and communicate professionally with customer and internally
16.Deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment
17.Good analytical and detail oriented
18.Show initiative, proactive, responsible and self-managed in relation to tasks
19.Experienced and knowledgeable in ITIL foundation, Sharepoint, Microsoft Office, Remedy
企業介紹
NNIT A/S是丹麥領先的IT咨詢服務公司，致力于運用IT技術解決生命科學行業的各種復雜挑戰。過去的十多年，我們將最先進的技術應用于軟件開發，業務流程和多方溝通中，我們全方位的解決方案幫助客戶提高運營效率，同時實現企業的經營目標。
NNIT提供的服務涵蓋開咨詢，開發，實施，運營，并為客戶提供IT解決方案和IT系統運營的支持。 2016年，我們的收入為28億丹麥克朗。
今天，NNIT擁有超過2800名員工–其中超過1200人在丹麥境外工作–在中國，捷克，菲律賓，瑞士和美國。
中國分公司是NNIT丹麥境外最大的交付中心。自2006年成立以來，中國分部已 飛速發展為一家規規模超過800人的IT公司。
NNIT中國分部提供的服務涵蓋包括IT戰略咨詢、解決方案開發、系統運營維護、日常技術支持在內的所有業務領域，并成為了NNIT面向歐洲客戶的重要交付中心。
與此同時，NNIT中國也擁有許多本地客戶，我們秉持NNIT對質量的追求。因此，我們的質量和安全管理系統取得ISO認證并符合其要求，范圍涵蓋IT系統的咨詢、開發、技術管理和服務等方面。
